Returns & Refunds

We want you to love every piece you order. Every piece is crafted with care and inspected closely before it leaves us, so issues are rare — but if something isn't right, here's exactly how our returns, replacements and refunds work.

We accept returns only where a piece arrives damaged or has a manufacturing defect. Items cannot be returned for a change of mind, or because a design, size or colour didn't suit you, or for ordinary wear and tear over time.

Custom-made and personalised pieces cannot be returned or refunded under any circumstances.

For hygiene reasons, earrings cannot be returned or exchanged unless they arrive damaged.

If your order is damaged in transit, we'll send you a replacement of the same piece. If that piece is no longer available, we'll refund you instead, to your original payment method. Refunds are offered only where a replacement isn't possible.

Every claim must be supported by a clear, unedited unboxing video. It should show the sealed parcel from all sides before opening, the full unboxing from start to finish, and the damaged or defective piece clearly in view. Without a valid unboxing video, we're unable to accept a claim.

Please report any damage or defect within 24 hours of delivery — message us on WhatsApp at +91 93648 77147 or email mangai.signature@gmail.com with your order number and your unboxing video. Claims raised after 24 hours can't be entertained.

As we don't offer a pickup service, you'll need to arrange return shipping to our address. The piece must come back in its original packaging with all tags, certificates and accessories included. Once it reaches us, we'll inspect it and confirm whether your claim is approved.

Once a claim is approved, a replacement is dispatched within 7–10 working days; where a refund is due instead, it's credited to your original payment method within 5–7 business days of approval. The cost of shipping the item back to us is borne by you; we cover the cost of sending your replacement out.